There will be a Bureau of Diversity, Inclusion and Small Business Opportunities (BDISBO) Information Session for this event on Wednesday, 08/30/2023 at 1pm ET to explain the Goal Setting requirement for this procurement. Please send an email to RSVP to Nicole Moyer, nicomoyer@pa.gov by COB Tuesday, 08/29/2023. The Commonwealth of Pennsylvania (Commonwealth), Department of Labor and Industry, and the Workforce Partnering Agencies (WPAs) are seeking an experienced vendor to provide support for the Commonwealth Workforce Development System (CWDS). The services include in this Project are business planning, business architecture services, application development, document management, and knowledge transfer and training. The Commonwealth is seeking services to ensure the system is meeting its customers' needs, providing them with opportunities, and is remaining competitive with other popular web sites and avenues for workforce assistance. CWDS contains over 1200 screens (by screen flow process) that encompass various system roles (e.g., staff, employer, participant, service provider) to complete transactions across the application, for each participating partner agency. Currently CWDS has more than 6 million users, receives over 94 million page views per year and 240,000 registrations and has 160,000 jobs posted. CWDS is highly complex and integrates with other third-party tools and state systems. All Offerors are required to create a user profile within the Commonwealth's JAGGAER portal. For system navigation questions, contact the DGS Help Desk - 1-877-435-7363, ext. 2. For those problems logging in and/or password-related issues contact JAGGAER technical assistance -- 1-800-233-1121 or RA-GSJAGGAERHELP@pa.gov. Questions must be submitted using the Q&A Board within this JAGGAER event. Questions must be submitted as individual questions. Only one question is to be submitted at a time and no attachments are to be uploaded. Questions must be submitted by the posted deadline. All questions and responses are considered an addendum to and part of this RFP. The Issuing Office shall not be bound by any verbal information, nor shall it be bound by any written information that is not either contained within the RFP or formally issued by the Issuing Office. The Issuing Office does not consider questions to be a protest of the specifications or the solicitation. Amended Date: 09/26/23