Bid Bond 0.00% Payment Bond 0.00% Performance Bond 0.00% Maintenance The contractor shall provide maintenance of approximately 930 streetlights for up to three years with two optional three-year extensions. The contractor shall: Possess a valid California Contractor's C-10 license, maintained in good standing throughout the maintenance contract term; Provide a customer service center for the City and the general public to report problems at any time. This service center must have the ability to log and record all service requests and provide the log with each invoice. The customer service center must also have the ability to immediately dispatch emergency response personnel as determined by City emergency responders; Provide the necessary personnel, abilities and equipment to maintain the streetlights. The maintenance shall include, but not be limited to, quarterly system inspection consisting of documented daytime inspections of the pole, mast arm, fixture, bulb, and other components; and documented night-time inspections for lighting and photocell actuation. The proposal shall include these inspections to occur at monthly intervals. Complete all repairs related to typical maintenance issues (non-emergency) that are reported through the service center, or identified in the routine inspections, within 3 working days of the report; Provide qualified emergency personnel and equipment for 24-hour per day emergency response. The response time shall be less than one hour from the contact with the customer service center to qualified repair personnel and equipment arriving on site. Emergency response will be required for street light knockdowns, obvious equipment damage creating a public danger, or exposed or damaged wiring as determined by City emergency responders; Complete all repairs or replacements needed to restore the street light due to the damage related to the emergency response listed above within 10 days of the emergency report; Complete all repairs using standard traffic control techniques from the California Manual of Traffic Control Devices, WATCH manual, or approved traffic control plans; Maintain an asset management program for the City owned street lights; Be capable of providing the personnel, equipment, and materials for the replacement of approximately 15 streetlights per year. The cost for this service is not to be included in this proposal; Maintain an adequate storage facility and inventory, not on City property, for all necessary parts and equipment needed for the typical maintenance of the streetlights and the emergency response requirements. The facility and inventory shall be within an appropriate distance of the City that will allow for emergency response time of less than one hour; Assist the City in processing claims for damage caused by other parties by providing an itemized list of all relevant information regarding the damages and repair costs to process claims; and Respond to all Underground Service Alert requests and provide appropriate facility marking in accordance to applicable guidelines. All questions related to this RFP shall be in writing and directed to Pierre Sawaya, Senior Project Manager at psawaya@lagunabeachcity.net no later than 5:00 PM, Friday, October 11, 2024.