Deadline for submission of questions August 4, 2023 @ 5:00 PM, CST NEW INSTALLATION: Install new gates, motors and equipment as directed by City of Round Rock. The Contractor shall: i. Remove and dispose of old gates and related materials. ii. Provide recommendations for installation. iii. If there is existing infrastructure, ensure that the recommendation works with existing. iv. Clean up all debris related to installation. v. Coordinate with other City contractors for installation (electrical, access control, etc.) C. MAINTENANCE SERVICES: Maintenance shall be performed once a year. Maintenance shall include but not be limited to: i. Inspect and adjust all bolts, chains, physical stops, limits and linkage, clutch and emergency reversing device as needed. ii. Inspect receiver, keypads, loops, safety edges, photo eyes, and safety and activation equipment. iii. Inspect gear box, oil chain, groove wheels, hinge post integrity, grease hinges and rollers. iv. Inspect and test gate sensing edge, transmitter, and receiver system. v. Inspect belts and replace if needed. vi. Inspect, adjust, and lubricate all chains drive, bracket welds, bolts and wear, and gate hinges. vii. Test battery backup unit for proper operation. viii. Test and meter vehicle reversing loops and inspect for exposed wires. ix. Test wiring for the Fire Department key switch. x. Check sprockets and idlers for proper operation. xi. Check radio receiver system, check photo beam and reflector system (both physical and operational), and check v-track condition. xii. Check for warning signs and loose wiring. xiii. Check telephone entry system, clean unit display, entry code and calling functions. xiv. Clean debris from inside and around operator. xv. For HySecurity slide gates at Police headquarters maintenance shall include the following: a) Gate and hardware shall be checked for damage and wear b) Drive chain shall be checked for tightness and wear c) Wheel clap spring shall be checked for clamping tension d) Stop limit switches shall be checked for adjustment e) Deceleration switches shall be checked for adjustment f) Anchor bolts shall be checked for tightness g) All fluid levels shall be checked h) Replace clock battery i) Check motor brushes and replace as needed j) All other services listed under Part IV Scope of Work Item B. D. REPAIR SERVICES: Repair service shall be performed on site at the equipment location(s) within thetime frames specified below: i. Emergency Service Call- "Emergency services" are defined as requests made that are immediately necessary and may stop normal operations for the City. Emergency services will only be performed at Fire or Police Department locations. Other City locations will be considered normal service requests. a) Contractor shall return the call of the City's POC and schedule repair within one hour of the City's emergency call for repair service. b) For emergency service requests, the Contractor shall be onsite within 2 hours to perform the required tasks, including during afterhours, holidays, and weekends. c) For emergency repairs that occur outside normal business hours the City will give the vendor a notice to proceed before work can begin. The vendor must submit a formal quote/estimate to the City by close of business the next available business day. ii. Non-Emergency Service Call- "Non-emergency services" are defined as requests for repairs that, if the issue is not resolved in a reasonable amount of time, will stop normal operations. The Contractor shall: a) Call the City POC to schedule repair within four hours of City's call(s) for repair services. b) Be on location at the gate site within 24 hours after notification by the City that non-emergency repair services are required. c) Services will be performed during normal operation hours which are 8:00AM-5:00PM CST. iii. Service technicians shall: a) Inform the City POC of their arrival and upon completion of work. If work is not completed the technician must contact the City and inform them of when he will be on site to complete the task prior to leaving the site. b) Be fully qualified to work on the listed equipment. c) Employed by the Contractor on the effective date of the contract. d) Contractor shall be able to verify that service personnel have had training with a minimum of one year of "hands on" experience working on the brands/models of City equipment. e) If during the term of this contract a new service technician is hired by the contract, the contractor shall provide certifications and qualifications to the City verifying that the employee is qualified to work on the City's equipment prior to them coming on site.