This is a non-personal services contract to provide a maintenance contract to provide telephone troubleshooting, on-site troubleshooting, diagnosing and repair of problems, both software and hardware, provide list of parts or equipment that need replacement. Procurement and installation of replacement parts, and semiannual maintenance and adjusting of Video wall LED tiles. To ensure an operable system for Mission Command Training Program (MCTP). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the services defined in this PWS except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract. See attached solicitation, PWS, drawings, equipment list and wage determination. NERAL: 1.1. Description of Services/Introduction: This is a non-personal services contract to provide a maintenance contract to provide telephone troubleshooting, on-site troubleshooting, diagnosing and repair of problems, both software and hardware, provide list of parts or equipment that need replacement. Procurement and installation of replacement parts, and semiannual maintenance and adjusting of Video wall LED tiles. To ensure an operable system for Mission Command Training Program (MCTP). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the services defined in this PWS except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract. 1.2. Background: Due to our mission and our facilities used as Mission Training Centers these systems need to remain operational. 1.3. Objectives: o Provide over the phone Diagnostic Assessment o Provide 24-hour response on-site for troubleshooting, repairs, o Provide semi-annual inspection testing and maintenance visits of hardware software systems. o Contractor must be certified to work on manufactures equipment and process all Return to Manufacture Authorization's (RMA's) with the manufactures on the behalf of the government. 1.4. Scope: MCTP requires a maintenance contract to provide initial telephone troubleshooting. Provide 24-hour on-site response troubleshooting, diagnosing and repair of problems, both software and hardware. Provide list of parts or equipment that need replacement. Procurement and installation of replacement parts, and semiannual inspection, testing, maintenance, and adjusting of Video wall LED tiles. To ensure an operatable system. 1.5. Period of Performance: Period of performance will be one base year of 12 months, and 2 years of 12-month options years Project no- 1401-18-54668